Returns Procedure

If an item qualifies under our Warranty Policy, the following procedure should be followed:

Return Authorisation Numbers
All units returned to Select must be shipped with a return authorisation number (RA#) affixed to the outside of the shipping container and should be addressed to:

Technical Support Department
Select Technology Ltd
Basepoint Enterprise Centre
Stroudley Road
Basingstoke
Hampshire RG24 8UP
United Kingdom

Select reserves the right to refuse any incoming shipment not marked with a RA# on the outside of the shipping container. A Return Authorisation Number can be obtained as below:

Via email at support@selectec.co.uk. Please provide a description of the fault and the serial number of the unit or the parent unit that contained the component(s) you wish to return;
By sending a written request to the above address;
By telephoning a request at +44 (0) 1256 246970.

Urgent Replacements
If a replacement part is required urgently, Select may (upon request) despatch a replacement item immediately after a Return Authorisation request. The faulty item should then be returned within thirty days. If after this time the item has not been returned the shipped replacement will be invoiced at its full value. This also applies if the item is returned and subsequently found not to comply with the conditions for warranty. Select advises dealer/distributors to hold a reasonable level of stock to avoid this situation wherever possible.